Experience

Training Coordinator
American University, Office of Information Technology Training Department- Washington, DC
June 2004 - present

Develop materials and conduct hands-on training on University-supported software applications, mobile computing, office automation and other specialized applications as required.
Assist Manager of Training and Documentation in assessing training needs of University staff. Work with individual departments on campus to develop computer training programs designed to benefit the needs of each department and also to provide one-on-one assistance.
Maintain IT Training database and provide customized reports.
Maintain training schedule and take responsibility for enrolling and notifying staff of upcoming training events.
Design and develop training department brochures to assist in the marketing of our department services.
Develop new courses for Training department.
Perform training analyses and recommend changes based on findings.

Instructional Designer - Intern
National School Boards Association, Online Training Center - Alexandria, VA
April - June 2004 Supervisor: Rachel Kliewer

Designed and developed 100+ pages Blackboard course reference guide for use by NSBA's member state school board associations in conjunction with the offering on online learning courses through NSBA Online Learning Center.

Computer Science Teacher
Montgomery County Public Schools - Rockville, Maryland
August 2001 - June 2004

Developed course curriculum for Word Processing; Intro to Computers; and Adv. Computer Applications/Web Page Design courses for sixth, seventh and eighth grade classes.
Trained staff on school's grading system, Making the Grade.
Managed committee's plan to assess the growth of teacher technology use.
Chaired schools Awards Committee and coordinated and managed two successful Award ceremonies for the 2003 and 2004 academic school years.
Consulted with colleagues on ways to include technology into their curriculum.
Supervisor: Dr. Carol Dahlberg Phone: (301)989-5780

Temporary Assistant/Database Developer
United States Probation Office - Washington, DC
June 2002 - August 2002

Provided temporary assistance to Senior US Probation Officers in the district.
Created criminal offender database for department using MS Access.
Created professional power point presentations for PO officers.
Supervisor: Marion Boulden Phone: (202)565-1355

Help Desk Analyst (Contractor)
GE Global Exchange Services - Gaithersburg, MD
-May 2001- August 2001
Provided PC troubleshooting via telephone to the sales force of a large tobacco firm.
Provided technical assistance for the IBM ThinkPad hardware and various company software applications.
Supervisor: Joe O'Malley Phone: (301) 340-4875

Technical Support Analyst/Trainer
Convergy's (Subcontractor)-Greenville, NC
Jan 2000 - March 2001

Provided technical support to AT&T@Home's broadband Internet subscribers via telephone.
Trained new employees on client software and call tracking system, SAP.